I map end-to-end user journeys for both staff and customers and clearly articulate where improvements can be made from a system and business perspective. Strategies are underpinned by data and research and tested through prototyping.

I collaborate with clients to co-design new service models and describe how they’ll need to re-organise processes to deliver new value propositions. I collaborate with developers and interaction, visual and user experience designers to create products and services that fulfil unmet user needs.

I work well in agile environments and I have excellent communication and content design skills.