Service Designer

Enterprise Design Pro
Challenge
Crown Commercial Service (CCS) sought to optimise Google Workspace for improved digital knowledge management and information retrieval.
​
Approach
Diagnosed information retrieval issues and designed a service blueprint to enhance information storage, sharing, and findability.
​
Research
Conducted user research to identify pain points and information retrieval challenges.
Solution
Improved Google Workspace search functionality and streamlined information retrieval processes.
​
Impact
Enhanced digital knowledge management, making it easier for CCS staff to find essential information.
​
Key Takeaways
Effective information retrieval is crucial for productivity and should be a priority for organisations.
Role: Service Designer
Client: Crown Commercial Service
Location: London
Tools & Technologies
​
-
Google Workspace
-
User research
-
Service blueprinting
Team Collaboration
Collaborated with cross-functional teams and stakeholders from various levels.
​
Conclusion
The optimised Google Workspace search and service blueprint have significantly improved knowledge management within CCS.
​