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Enterprise Design Pro

Challenge


Crown Commercial Service (CCS) sought to optimise Google Workspace for improved digital knowledge management and information retrieval.

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Approach


Diagnosed information retrieval issues and designed a service blueprint to enhance information storage, sharing, and findability.

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Research


Conducted user research to identify pain points and information retrieval challenges.

Solution


Improved Google Workspace search functionality and streamlined information retrieval processes.

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Impact


Enhanced digital knowledge management, making it easier for CCS staff to find essential information.

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Key Takeaways


Effective information retrieval is crucial for productivity and should be a priority for organisations.

Role: Service Designer


Client: Crown Commercial Service

Location: London

Tools & Technologies

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  • Google Workspace

  • User research

  • Service blueprinting


Team Collaboration


Collaborated with cross-functional teams and stakeholders from various levels.

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Conclusion


The optimised Google Workspace search and service blueprint have significantly improved knowledge management within CCS.

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CONTACT

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Company number 08129016

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