Service Designer
Enterprise Design Pro
Challenge
Crown Commercial Service (CCS) sought to optimise Google Workspace for improved digital knowledge management and information retrieval.
Approach
Diagnosed information retrieval issues and designed a service blueprint to enhance information storage, sharing, and findability.
Research
Conducted user research to identify pain points and information retrieval challenges.
Solution
Improved Google Workspace search functionality and streamlined information retrieval processes.
Impact
Enhanced digital knowledge management, making it easier for CCS staff to find essential information.
Key Takeaways
Effective information retrieval is crucial for productivity and should be a priority for organisations.
Role: Service Designer
Client: Crown Commercial Service
Location: London
Tools & Technologies
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Google Workspace
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User research
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Service blueprinting
Team Collaboration
Collaborated with cross-functional teams and stakeholders from various levels.
Conclusion
The optimised Google Workspace search and service blueprint have significantly improved knowledge management within CCS.